Last updated: April 21, 2026
Privacy Policy
Data We Collect
We collect your email address when you register, along with usage data such as files uploaded, translation jobs created, and credits consumed. We do not collect payment card details directly — payments are processed by our payment provider (Paddle).
How We Use Your Data
We use your data to provide and improve the service, process payments, send transactional emails (e.g. magic-link login), and respond to support requests. We do not sell your personal data to third parties.
Data Storage & Retention
Your account data is stored on secure infrastructure. Uploaded media and generated subtitle files are retained for up to 30 days after creation and then automatically deleted. You can request earlier deletion by contacting us.
Cookies
We use strictly necessary session cookies to keep you logged in. When analytics is enabled, we use self-hosted, privacy-friendly Plausible analytics without tracking or advertising cookies.
Third-Party Services
We share data with Paddle for payments and with the authentication, storage, and processing providers needed to deliver the service. Each provider is used only for the functions required to operate SubFT and is covered by appropriate contractual safeguards.
Your Rights
Under GDPR and similar regulations you have the right to access, correct, or delete your personal data. You may also request a copy of your data or withdraw consent at any time. To exercise these rights please contact us at the address below.
Contact
For privacy-related enquiries please email us at contact@subft.com.